Welcome to Faranani Training

At the end of this course, learners should be capable of:

• Understanding and defining conflict and the process of conflict resolution.
• Exploring the six phases of the conflict resolution process and how to apply them.
• Identifying the five main styles of conflict resolution and knowing when to use each.
• Breaking down the conflict resolution process to proactively prevent conflict.
• Adapting the conflict resolution process for different types of conflict.
• Recognizing various forms of conflict and understanding their impact.
• Identifying the sources of conflict and how they manifest in the workplace.
• Understanding the role and value of conflict within teams and organizations.
• Being aware of perceptions and assumptions that lead to conflict.
• Recognizing how conflict manifests and how to address it effectively.
• Identifying interpersonal signs, stages, and causes of conflict to prevent escalation.
• Defining the conflict path and knowing how to avoid conflict before it grows.
• Understanding interpersonal and group conflict and the dynamics involved.
• Recognizing different personality types and how they influence conflict responses.
• Developing coping strategies for managing conflict between diverse personalities.
• Applying techniques like agreement frames and open-ended questions to manage conflict.
• Establishing your conflict management style and identifying areas for improvement.
• Implementing strategies to manage conflict effectively.
• Staying calm in conflict situations using anger and stress management techniques.
• Understanding conflict symptoms and how to address emotional reactions.
• Identifying your personal conflict style and how to manage it in a constructive way.
• Interpreting non-verbal cues and dealing with communication breakdowns.
• Breaking down barriers to prevent conflict and foster better communication.
• Applying conflict management techniques to resolve disputes efficiently.
• Implementing practical skills to succeed in conflict handling, resolution, and management.
• Managing personal behavior in conflict situations with confidence.
• Developing the confidence to tackle conflict directly and effectively.
• Improving your ability to manage conflict situations in the workplace.
• Finding ways to resolve conflicts fairly and quickly in the workplace.
• Understanding workplace conflict sources and recognizing the difference between conflict management and resolution.
• Assessing your workplace context to tailor conflict management strategies.
• Developing the attributes of a good conflict leader and how to lead through conflict.
• Understanding the Self in relation to conflict and how personal attitudes influence conflict resolution.
• Identifying examples of conflicts caused by interpersonal relations in the workplace.
• Describing and applying techniques to manage and deal with negative emotions during conflict.