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Faranani has a two-day  minute taking training course,

LEARNING PROGRAMME AND OUTCOMES 

Proposed Course Content

UNIT 1: Principles of planning meetings and preparing agendas

UNIT 2: Meeting procedures and protocol 

UNIT 3: Manage complex meeting procedures

UNIT 4: Business English and Communication 

UNIT 5: Writing accurate minutes 

UNIT 6: Editing and layout of minutes 

Learning outcomes 

At the end of this training delegates will be competent in the following areas:

· Clarifying the purpose and objectives of meetings, and the roles of the people involved in the meeting.

· Know the difference between an informal and formal meeting and determine everyone’s roles.

· Preparing and planning communications prior to the meeting.

· Preparing a meeting room in terms of equipment needed and seating arrangement.

· Scheduling appointments and tools at hand.

· Drawing up a meeting agenda and a meeting notice. Being clear on the purpose and audience.

· Understanding the purpose and objectives of minutes.

· Understanding the principles and characteristics of good minute taking. 

· Familiarity with the preparation of various types of minutes. 

· Demonstrating the ability to listen and filter information and then summarise it.

· Determining what needs to be recorded in minutes (the essentials) and what does not need to be recorded. (How much needs to be recorded?)

· Discussion on the principles of what needs to be recorded in minutes.

· Accurately identifying the intended audience(s) for the communication.

· Writing minutes for an audience in the correct business language and required style.

· Selecting the appropriate text type, format and layout for the purpose.

· Accurately recording meetings by writing concise, accurate and grammatically correct minutes using the textual features appropriate for minutes.

· Writing minutes in language that enhances understanding and minimises the likelihood of ambiguity in interpretation.

· Identifying words or phrases that can lead to ambiguity in understanding.

· Identifying and eliminating jargon, “buzz words” or phrases that are often used in minutes, but not clearly understood by the reader and, sometimes, even by the writer.

· Using appropriate grammar conventions.

· Being able to edit own work and check for accuracy.

· Recognising errors, checking for accuracy and editing.

Note and request: 

In order to make this workshop as practical as possible for each participant and immediately applicable for their particular minute-taking responsibilities, it would be very helpful for each participant to bring the following with them to the workshop:

1. The particular/specific minute template/layout that is expected by their department/section for the      meetings which they minute.
2. At least one (preferably more) recent printed example(s) of minutes that the participant has submitted after a meeting. These will be used by the participant in an editing exercise during which they will immediately and practically apply the techniques and concepts that are covered during the sessions. 

If the participant feels that there are confidential issues in the minutes (or names that should not be disclosed), these could be deleted electronically before printing; or they could be deleted with a thick black marker after printing.

The above request is made in order for the participants to get immediate practice in applying what is covered and also gives them an opportunity to engage with the